Terms of service
These are our terms and conditions. Together with the references they contain, they apply to every agreement we enter into with you. If you have any questions, do not hesitate to contact us at info@nanoshieldstore.nl. You can also reach us through our website, Facebook (Nano Shield), LinkedIn (Nano Shield) and Instagram (nanoshieldstore). Nano Shield's Dutch Chamber of Commerce number is: 77621697.
We have the right to amend these terms and conditions. You agree that the most recent version of these terms will apply to our agreement.
Article 1 - Products
We sell a water-repellent film that makes riding in the rain safer and more comfortable.
Article 2 - Payments
The (total) price of the products is stated in our webshop. In our webshop you can pay with iDEAL, Visa, Maestro, PayPal and Mastercard. From 50 euro we cover the shipping costs.
Article 3 - Deliveries
We deliver your product to the address you provided with your order. The address can no longer be changed once we have dispatched the parcel. PostNL handles distribution. Once the parcel has been sent, we give you a track and trace code so you can follow your order. We aim to deliver within 3 working days in the Netherlands and within 3 to 8 working days elsewhere in Europe. If your order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after the order confirmation. If that proves impossible, you may ask us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product of equal value.
Article 4 - Returns
You may return the product within 14 days of receiving it. You can do so using the return form or by sending an email to retour@nanoshieldstore.nl. Once you have our confirmation, you must send the product within 14 days. Once we have received the product, we refund the full purchase amount within 3 working days. The cost of return shipping is yours. During the period in which you decide whether to keep the product, you must handle the product and its packaging with care. Damaged or used products cannot be returned.
Article 5 - Warranty
We give a 14 day warranty on all Nano Shields. If the product fails under normal use within the warranty period, you are entitled to a replacement product. You then have to send the defective product to us in its original packaging. Shipping costs are yours. Your statutory rights as a consumer, including the statutory conformity guarantee, are not affected by this warranty.
Article 6 - Liability
We are not liable for damage caused by the use of a product. This does not apply where that damage arises from our intent, gross negligence or deliberate recklessness. Your right to compensation will in any event be no more than the amount of the product ordered and paid for.
Article 7 - Privacy policy
We protect your personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please see our privacy policy.
Article 8 - Intellectual property rights
All intellectual property rights (such as copyright, figurative marks and word marks) in our texts, photos, images and other materials belong to us, or are managed by us with the permission of the rights holder. Your use may not infringe those rights.
Article 9 - Complaints procedure
If you have a complaint about the performance of the agreement, we would like to hear it. Send your complaint as soon as possible, described as fully as possible, to info@nanoshieldstore.nl. We will handle your complaint as quickly as possible, at the latest within three days of receiving it. If handling the complaint takes longer, you will receive confirmation of your complaint within one day and we will tell you when to expect a substantive answer. If we cannot resolve the complaint between us, a dispute arises which falls under the dispute procedure.
Article 10 - Dispute procedure
- Dutch law applies to these terms and conditions and to the agreements we enter into with you. In the event of a dispute, the court in Amsterdam has jurisdiction.
- As a consumer you can also turn to the ODR platform (Online Dispute Resolution). This platform offers a simple, effective, fast and low-cost out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr